Our Company History & Mission
Serving Charlestown and surrounding communities with reliable appliance repair since 2005
Our Founding Story
East Beach Appliance Service was founded in 2005 by Jayleen Cooper, a certified appliance technician with over 15 years of experience in the industry. What began as a small, one-person operation has grown into Charlestown's most trusted washing machine and dryer repair service.
Our journey started when Jayleen recognized the need for reliable, honest appliance repair services in the Charlestown area. After years of working for large appliance companies, she decided to establish a business that would prioritize customer satisfaction and quality workmanship above all else.
Over the years, we've expanded our team of certified technicians while maintaining our commitment to personalized service and technical excellence. Today, we're proud to be the go-to repair service for hundreds of households throughout Rhode Island.
Our Mission & Values
At East Beach Appliance Service, our mission is to provide reliable, high-quality washing machine and dryer repair services with exceptional customer service. We believe that every household deserves properly functioning appliances and honest service at fair prices.
Our core values guide everything we do:
- Integrity - We're honest about what repairs are needed and transparent about costs
- Expertise - Our technicians undergo continuous training to stay current with the latest appliance technologies
- Reliability - We show up when promised and complete repairs efficiently
- Customer Satisfaction - We're not satisfied until your appliances are working perfectly
These values have earned us the trust of our community and built our reputation as Rhode Island's premier appliance repair service.
Meet Our Founder
Jayleen Cooper founded East Beach Appliance Service with a vision to provide exceptional repair services that customers could trust. With certifications from major appliance manufacturers and decades of hands-on experience, Jayleen has built a team that shares her commitment to technical excellence and customer care.
"My goal has always been to treat each customer's home as if it were my own and to fix their appliances right the first time. That philosophy has guided our growth and continues to be the foundation of our business today."
Our Expert Team & Service Area
Certified technicians serving Charlestown and surrounding communities
Our Certified Technicians
At East Beach Appliance Service, we take pride in our team of highly skilled and certified appliance repair technicians. Each member of our team has undergone rigorous training and certification processes to ensure they can handle any washing machine or dryer issue with expertise and precision.
Expert Qualifications
- Factory Certified - Our technicians are certified by major appliance manufacturers
- Continuous Training - Regular updates on new models and technologies
- Years of Experience - Average 10+ years in appliance repair
- Background Checked - All technicians undergo thorough screening
Our Service Process
Initial Assessment
Thorough diagnosis of your appliance issue using advanced diagnostic tools
Clear Explanation
Detailed explanation of the problem and recommended repair options
Expert Repair
Efficient repair using genuine parts and proven techniques
Quality Assurance
Comprehensive testing to ensure your appliance works perfectly
Our Service Area
East Beach Appliance Service proudly serves Charlestown, RI and surrounding communities with prompt, reliable washing machine and dryer repair services. Our strategic location allows us to provide quick response times throughout our service area.
Communities We Serve
- Charlestown
- Westerly
- South Kingstown
- Narragansett
- Richmond
- Hopkinton
- Exeter
- North Kingstown
Quick Response Times
We understand that appliance breakdowns can disrupt your daily routine. That's why we prioritize quick response times:
- Same-Day Service - Available for most locations
- Scheduled Appointments - Convenient 2-hour arrival windows
- Emergency Repairs - Priority scheduling for urgent situations
Business Hours
- Monday-Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed (Emergency service available)