Terms and Conditions

1. Acceptance of Terms

By accessing our website at https://eastbeachrepair.com/ or using our appliance repair services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Service Description

East Beach Appliance Service provides professional repair and maintenance services for washing machines and dryers, including but not limited to diagnostics, part replacement, installation, and preventive maintenance for all major brands and models.

2.1 Service Area

We provide services in Charlestown, RI and surrounding areas. Availability of services may vary based on location and technician availability.

2.2 Service Hours

Our regular service hours are published on our website. Service appointments outside regular hours may be available at additional cost. Emergency services may be subject to additional fees.

3. Service Appointments

3.1 Scheduling

Service appointments can be scheduled by phone at (401) 322-1171 or through our website. While we strive to accommodate same-day service requests, appointment availability depends on technician schedules and service volume.

3.2 Cancellations and Rescheduling

We request at least 24 hours' notice for cancellation or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee of up to $50. Repeated cancellations may affect future service availability.

3.3 Service Estimates

Our technicians will provide a cost estimate before performing any repairs. This estimate may be subject to change if additional issues are discovered during the repair process. Any significant changes to the estimated cost will be communicated to you for approval before proceeding.

4. Pricing and Payment

4.1 Service Fees

Our service fees include a diagnostic fee and repair costs. The diagnostic fee covers the technician's visit and assessment of the appliance issue. This fee may be applied toward the cost of repairs if you proceed with our recommended service.

4.2 Parts and Labor

Repair costs include parts and labor. We use genuine or compatible replacement parts as appropriate for your appliance. Labor charges are calculated based on the complexity and duration of the repair.

4.3 Payment Terms

Payment is due upon completion of service. We accept major credit cards, cash, and checks. For commercial clients, invoicing options may be available upon prior arrangement.

4.4 Late Payment

Invoices not paid within 30 days may be subject to a late payment fee of 1.5% per month or the maximum allowed by law. Customer is responsible for any collection costs incurred in collecting delinquent accounts.

5. Warranty

5.1 Parts Warranty

Replacement parts are warranted against defects for 90 days from the date of service, unless otherwise specified. This warranty covers only the specific parts replaced during the service.

5.2 Labor Warranty

Our labor is warranted for 30 days from the date of service. This warranty covers only the specific work performed during the original service call.

5.3 Warranty Exclusions

Warranties do not cover:

• Damage resulting from misuse, abuse, or failure to follow manufacturer's instructions
• Issues unrelated to the original repair
• Damage caused by power surges, water damage, or acts of nature
• Normal wear and tear
• Repairs or modifications made by unauthorized persons

5.4 Warranty Claims

To make a warranty claim, contact us at (401) 322-1171 or email jayleencooper@eastbeachrepair.com. Please provide your original invoice number and a description of the issue.

6. Customer Responsibilities

6.1 Access and Preparation

Customers must provide clear access to the appliance requiring service. Please remove any items blocking access to the appliance and ensure a safe working environment for our technicians.

6.2 Accurate Information

Customers must provide accurate information about the appliance make, model, symptoms, and any previous repairs. Failure to provide accurate information may affect diagnosis and repair outcomes.

6.3 Property Protection

While our technicians take reasonable precautions, customers are responsible for removing or protecting valuable or fragile items in the service area. We are not responsible for damage to items left in the service area.

7. Liability Limitations

7.1 Service Limitations

We reserve the right to refuse service if:

• The appliance is deemed unsafe or hazardous to repair
• The repair would violate manufacturer specifications or applicable codes
• The repair is not economically feasible compared to replacement
• The service environment is unsafe for our technicians

7.2 Damage Limitation

Our liability for any damages arising from our services is limited to the amount paid for the service. We are not liable for any indirect, consequential, special, or punitive damages.

7.3 Time Limitation

Any claim arising from our services must be filed within one year of the service date.

8. Website Use

8.1 Content Accuracy

We strive to provide accurate information on our website. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

8.2 Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of East Beach Appliance Service and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express permission.

8.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites and provide these links solely for your convenience.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which can be found at Privacy Statement. By using our services, you consent to the practices described in the Privacy Policy.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law principles.

12. Dispute Resolution

Any dispute arising from these Terms or our services shall be resolved through:

1. Informal negotiation - parties will attempt in good faith to resolve any dispute promptly through negotiation
2. Mediation - if negotiation fails, parties will engage in mediation in Rhode Island with a mutually agreed mediator
3. Arbitration or litigation - if mediation fails, disputes may be resolved through binding arbitration or litigation in Rhode Island courts

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

East Beach Appliance Service
110 E Beach Rd
Charlestown, RI, 02813-1604
United States

Phone: (401) 322-1171
Email: jayleencooper@eastbeachrepair.com