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Repair Warranty Policy

At East Beach Appliance Service, we stand behind the quality of our work. Our comprehensive warranty policy is designed to give you peace of mind knowing that your washing machine and dryer repairs are protected.

Warranty Coverage Overview

East Beach Appliance Service provides warranty coverage on all repair services performed by our certified technicians. This document outlines the terms, conditions, and procedures related to our repair warranty program.

Standard Warranty Terms

All repairs performed by East Beach Appliance Service come with the following standard warranty coverage:

  • Labor Warranty: 90 days from the date of service completion
  • Parts Warranty: 1 year from the date of installation (unless otherwise specified by the manufacturer)
  • Coverage Area: Charlestown, RI and surrounding communities as specified in our service area

Our warranty ensures that if the same issue recurs within the warranty period, we will repair it at no additional cost to you, subject to the terms and conditions outlined below.

What's Covered

Our repair warranty covers:

  • Defects in workmanship related to the specific repair performed
  • Failure of replacement parts installed by our technicians
  • Recurring issues directly related to the original repair
  • Adjustments needed to correct the original repair

What's Not Covered

The following situations are not covered under our standard warranty:

  • Problems unrelated to the original repair
  • New issues that develop after the original repair
  • Damage caused by misuse, abuse, or failure to follow operating instructions
  • Damage resulting from power surges, water quality issues, or acts of nature
  • Issues caused by unauthorized service or repairs performed by someone other than East Beach Appliance Service technicians
  • Normal wear and tear
  • Maintenance-related issues (such as clogged filters, lint traps, or water lines that become obstructed after repair)
  • Cosmetic damage that doesn't affect the appliance's functionality
  • Commercial use of residential appliances

Warranty Claim Procedures

How to Request Warranty Service

If you experience issues with a previously repaired appliance that you believe falls under our warranty coverage, please follow these steps:

  1. Contact our service department promptly at (401) 322-1171
  2. Provide your name, address, and the date of the original service
  3. Describe the issue you're experiencing in detail
  4. Have your original invoice or service receipt available, if possible

Our customer service team will verify your warranty status and schedule a service appointment at the earliest available time. For your convenience, you may also contact us by email at jayleencooper@eastbeachrepair.com, but please note that phone calls typically result in faster service scheduling.

Warranty Service Appointments

When scheduling a warranty service appointment:

  • We will make every effort to accommodate your schedule
  • Our technician will assess whether the issue is covered under warranty
  • If covered, repairs will be performed at no additional charge
  • If the issue is not covered under warranty, the technician will provide a diagnosis and estimate for the new repair before proceeding

Emergency Warranty Service

For urgent warranty issues that render your appliance completely inoperable (such as water leaks or situations that could cause property damage), please inform our customer service representative of the emergency nature of your call. We prioritize emergency warranty claims and will make every effort to provide same-day service when possible.

Extended Warranty Options

East Beach Appliance Service offers extended warranty coverage beyond our standard terms for customers seeking additional protection:

Premium Warranty Plan

Our Premium Warranty Plan extends coverage to:

  • 180 days of labor coverage (instead of the standard 90 days)
  • Priority scheduling for any warranty service calls
  • One free annual maintenance check during the warranty period

The Premium Warranty Plan can be purchased at the time of the original repair service. Please ask your technician for current pricing and complete details.

Maintenance Agreements

For optimal appliance performance and longevity, we recommend our preventive maintenance agreements, which include:

  • Regular scheduled maintenance visits
  • Priority service for both regular and emergency calls
  • Discounted rates on parts and labor for non-warranty repairs
  • Extended warranty terms on all repairs performed during the agreement period

Maintenance agreements are available for individual appliances or as comprehensive packages covering multiple appliances in your home. Contact our office for customized maintenance agreement options.

Additional Terms and Conditions

Transferability

Our repair warranty is provided to the original customer at the location where the service was performed. Warranties are not transferable to new homeowners or if appliances are relocated to a different address.

Voiding of Warranty

The warranty may be voided under the following circumstances:

  • Tampering with or attempting to repair the appliance yourself
  • Having another service provider work on the appliance
  • Using the appliance in a manner inconsistent with manufacturer recommendations
  • Failure to perform required maintenance (such as cleaning lint traps, filters, etc.)
  • Moving the appliance to a new location

Limitation of Liability

East Beach Appliance Service's liability under this warranty is limited to the repair or replacement of the defective part and the associated labor. We are not responsible for:

  • Incidental or consequential damages
  • Food loss due to refrigerator or freezer failure
  • Damage to clothing or other items processed in washing machines or dryers
  • Lost wages or inconvenience due to appliance failure or repair scheduling
  • Property damage beyond the appliance itself

Dispute Resolution

In the event of a dispute regarding warranty coverage, East Beach Appliance Service is committed to fair resolution. If you believe your warranty claim has been incorrectly denied:

  1. Contact our customer service manager to discuss your concerns
  2. Provide any additional information or documentation that may support your claim
  3. If necessary, we may arrange for a senior technician to re-evaluate the issue

We strive to resolve all warranty disputes amicably and to your satisfaction.

Contact Information for Warranty Service

For warranty claims or questions about our warranty policy, please contact us through any of the following methods:

  • Phone: (401) 322-1171
  • Email: jayleencooper@eastbeachrepair.com
  • Address: 110 E Beach Rd, Charlestown, RI, 02813-1604, United States

Our warranty service hours are Monday through Friday, 8:00 AM to 5:00 PM. Emergency warranty service may be available outside these hours in certain circumstances.

Documentation

We recommend keeping your original service invoice and warranty information in a safe place. Having this documentation readily available will expedite the warranty claim process if service is needed.

Thank you for choosing East Beach Appliance Service for your washing machine and dryer repair needs. We value your business and are committed to your complete satisfaction.

Last Updated: March 2025

This warranty policy is subject to change. Any modifications will not affect warranty coverage on repairs completed prior to the change date.