Privacy Policy

Last Updated: March 22, 2025

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule a service appointment
• Request a quote
• Contact us with inquiries
• Subscribe to our newsletter
• Participate in promotions or surveys

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Home or business address
• Information about your appliances (make, model, issues)
• Service history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time and date of your visit
• Time spent on pages
• Referring website addresses

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, such as appointment confirmations and service updates
• Respond to inquiries and offer support
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with our legal obligations

Disclosure of Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Business Transfers

If East Beach Appliance Service is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Privacy Rights

Access and Update

You have the right to access, update, or delete the personal information we have on you. You can do this by contacting us using the contact information provided below.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in the emails or by contacting us.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.

Do Not Track

We do not currently respond to "Do Not Track" signals or other mechanisms that might enable consumers to opt out of tracking on our website.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: jayleencooper@eastbeachrepair.com
• By phone: (401) 322-1171
• By mail: 110 E Beach Rd, Charlestown, RI, 02813-1604, United States